Who is responsible for your information
INVOLT operates this store from 130 St Georges St, Observatory, Johannesburg 2198. Privacy enquiries may be sent to info@involt.co.za or made by phone at 082 975 1122.
Information we collect
This may include your name, contact details, billing and delivery addresses, account details, order history, quote and support messages, product or equipment information, installation address, and technical information such as browser, device and cookie data.
Why we use it
- To answer enquiries, provide quotes and confirm compatibility
- To process payment, fulfil orders and provide installation or support
- To keep necessary business, tax, warranty and security records
- To improve the store and send marketing only where lawfully permitted
Service providers and location data
We may share only the information reasonably required with payment providers, banks, couriers, hosting and technology providers, professional advisers and authorities where required by law. Payment-card details are handled by the selected payment gateway rather than stored directly by INVOLT.
If you request an installation estimate, the entered address may be sent to Google Maps services to calculate driving distance.
Retention, protection and your choices
We keep information only as long as reasonably needed for the stated purposes, legal obligations and dispute or warranty records, and use reasonable safeguards appropriate to the information. You may ask to access or correct your personal information, object where applicable, or request deletion subject to legal retention requirements.
Contact info@involt.co.za to make a privacy request. You may also raise a complaint with South Africa’s Information Regulator.